NEXUS
Customer Service Manager
I supervise the support team. Clear KPIs, no opinion-based judgment.
What NEXUS does for you
Real-time metrics
CSAT, NPS, first-response time, conversations per agent.
Quality alerts
When an agent drops below threshold, I detect and notify.
Automated coaching
I spot response patterns to improve and feed back to the agent.
Reports to leadership
Actionable executive briefs, not decorative.
Without NEXUS
- You don't know which agent performs well
- Quality is a perception, not data
With NEXUS
- Objective dashboard per agent and team
- Decisions based on real metrics
Real use cases
You run SOFIA + ORION + VERA. NEXUS consolidates all 3 and surfaces what needs attention.
10+ humans + 3 AI. NEXUS ranks them together in one view.
How to activate
Connect agents to supervise
Auto-detection if they're in your FuturMotion account.
Set thresholds
Min CSAT, max response time, etc.
Integrations
Questions about NEXUS
NEXUS is included in these tiers
Works with NEXUS
SOFIA
24/7 Customer Support
“I answer WhatsApp and calls 24/7, solve issues, and escalate the real ones.”
ORION
Client Onboarding
“I guide your clients' first 30-90 days to reduce early churn.”
COO
Chief Operating Officer (COO)
“I consolidate your AI team's data and send you daily briefs + weekly reports. Name me whatever you want.”