SOFIA
24/7 Customer Support
I answer WhatsApp and calls at any hour. No breaks, no complaints, no bad-mood mistakes.
Try SOFIA right now
Talk by voice or start a chat — this is the real agent.
Tap to talk live with SOFIA.
Best with headphones · mic access required
What SOFIA does for you
70-80% autonomous resolution
I answer FAQs from your KB. Only escalate what truly needs a human.
Native multi-channel
WhatsApp Business + voice calls in the same agent. The customer chooses how to reach you.
Ticket management
I create, update, and close tickets. I notify your team when something needs attention.
Smart escalation
I detect frustration or explicit human requests and transfer with full prior context.
24/7 availability
I don't sleep, vacation, or get sick. Cover your team's gaps without hiring.
Without SOFIA
- Late-night messages unanswered until next day
- Your team spends 4-8h/day repeating answers
- Annoyed customers calling after hours
- FAQ always out of date
With SOFIA
- Sub-30-second response at any hour
- Team focused on what actually needs a human
- Customers happy with instant answers
- KB self-maintains via your uploads
Real use cases
Customer asks order status, returns policy, sizes, payment methods. SOFIA answers with live data from your system.
Prospect asks hours, prices, scheduling. SOFIA books directly in your calendar and confirms by email.
Patients check appointment availability, requirements, location. SOFIA books and sends pre-visit reminders.
How to activate
Upload your FAQ
PDF, DOCX or website link. We digest it and build the KB.
Connect WhatsApp
We give you the QR. You scan it, done.
Tune the tone
4 preset personalities or customize yours with simple prompts.
Integrations
Questions about SOFIA
SOFIA is included in these tiers
Works with SOFIA
LENA
Smart Prospection
“I qualify BANT leads, book meetings, and follow up for 30 days nonstop.”
COO
Chief Operating Officer (COO)
“I consolidate your AI team's data and send you daily briefs + weekly reports. Name me whatever you want.”
NEXUS
Customer Service Manager
“I supervise SOFIA and support agents. KPIs: CSAT, NPS, first-response time.”