On request · support
HELP
L1 Support
I solve L1 tickets and escalate only what truly needs a human.
whatsapp
email
Skills
What HELP does for you
L1 resolution
Password resets, product FAQ, order status, without a person.
Smart triaging
If human needed, I route to the right team with context.
Multi-channel
WhatsApp + email + web form. Same agent.
Without HELP
- L1 tickets saturate senior team
With HELP
- Senior team handles only the complex
Use cases
Example use cases
Companies with ticketing volume
A busy support inbox. HELP resolves the routine tickets and escalates the rest with context.
Setup
How to activate
1
Connect ticketing
Tell us which ticketing tool you use and we confirm the connection during setup.
Integrations
WhatsApp
Email
Ticketing tools
FAQ
Questions about HELP
Available in
HELP is included in these tiers
Starter
€49/mo
Not included
Growth
€199/mo
Not included
Pro
€499/mo
Not included
Enterprise
Custom
Works with HELP
SOFIA
24/7 Customer Support
“I answer WhatsApp and calls 24/7, solve issues, and escalate the real ones.”
NEXUS
Customer Service Manager
“I supervise SOFIA and support agents. KPIs: CSAT, NPS, first-response time.”
COO
Chief Operating Officer (COO)
“I consolidate your AI team's data and send you daily briefs + weekly reports. Name me whatever you want.”